Document management refers to the systematic process of creating, storing, organizing, tracking, and maintaining documents within an organization. This process involves both physical (paper-based) and electronic documents, with the primary goal of efficiently managing, retrieving, and safeguarding information critical to the operation of a business or institution. Document management systems and practices have become increasingly important in the digital age, where organizations deal with vast amounts of electronic data.

Document management is essential for maintaining order and efficiency within an organization, particularly in the age of digital transformation. It helps companies reduce the risk of losing important information, improve collaboration, ensure regulatory compliance, and streamline business processes.